Teller: Meaningful Banking, Flexible Hours & Growth

Citizens Financial Group; Rhode Island; On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health coverage

401K with match

Tuition assistance

Volunteer time off

Education reimbursement

Wellbeing programs

Job summary

Citizens Financial Group in Rhode Island is hiring a Customer Service Associate to greet customers in lobbies, demonstrate the mobile app and ATMs, and provide personalized financial guidance aligned with policies, while coordinating with Bankers for the next steps. You’ll work 20 hours per week with a schedule that may include weekends and evenings.

The role offers competitive hourly pay, comprehensive health benefits, a 401(k) match, tuition assistance, and wellness programs, plus clear

Qualifications

• High School diploma or GED is required.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.
• Ability to problem solve and provide solutions to customer issues.
• Customer-centric to deliver exceptional service.
• Comfortable with using digital technology to support the delivery of business goals.
• Ability to work branch hours, including weekends and evenings.
• Video interview assessment after applying, within 7 days.

Responsibilities

• Greet customers in the lobby and assist with transactions.
• Demonstrate how to use the mobile app and ATMs to complete transactions.
• Provide personalized financial guidance and connect customers with Bankers for next steps.
• Follow all financial policies and cash handling procedures.
• Respond to inquiries and resolve issues with a customer-centric approach.

Skills

Customer service

Cash handling

Communication

Digital payments

Problem solving

Time management

Education

High School diploma or GED

Job description

Citizens Financial Group in Rhode Island is hiring a Customer Service Associate to greet customers in lobbies, demonstrate the mobile app and ATMs, and provide personalized financial guidance aligned with policies, while coordinating with Bankers for the next steps. You’ll work 20 hours per week with a schedule that may include weekends and evenings.

The role offers competitive hourly pay, comprehensive health benefits, a 401(k) match, tuition assistance, and wellness programs, plus clear