Finance Solutions Support Specialist

Community Choice Financial Family of Brands; Gautier (MS); On-site; USD 28,000 - 36,000; Full time

Job summary

Community Choice Financial Family of Brands is seeking a Customer Service Representative to be the first point of contact for customers seeking support with personal loans, retail financing and insurance products. You will handle inbound calls, emails and chats to answer questions, process payments, and resolve account issues while maintaining privacy standards in a compliant manner.

You will work in a supportive, inclusive culture, receive ongoing training, and contribute to community

Qualifications

• Experience in customer service is preferred.
• Ability to handle multiple channels (phone, email, chat).
• Understanding of privacy and compliance requirements.

Responsibilities

• Handle inbound calls, emails and chats.
• Answer questions and resolve account issues.
• Process payments accurately and securely.
• Educate customers on financial solutions.
• Collaborate with a customer-focused team and maintain compliance.

Skills

Inbound calls

Customer service

Payments processing

Privacy compliance

Education

High school diploma

Tools

CRM software

Email handling

Job description

Community Choice Financial Family of Brands is seeking a Customer Service Representative to be the first point of contact for customers seeking support with personal loans, retail financing and insurance products. You will handle inbound calls, emails and chats to answer questions, process payments, and resolve account issues while maintaining privacy standards in a compliant manner.

You will work in a supportive, inclusive culture, receive ongoing training, and contribute to community