Financial Services Specialist

Sentara Healthcare Inc; Virginia Beach, Northern (VA, KY); Hybrid; USD 36,000 - 54,000; Full time

Job summary

Sentara Healthcare Inc is seeking a Financial Service Specialist for the Centralized Authorizations team. The role focuses on accurately identifying and registering patient insurance details while protecting PHI and guiding those needing financial assistance.

Remote-friendly with occasional VB office visits. Strong communication and detail orientation are essential to gather information, explain responsibilities, and support timely service delivery.

Qualifications

• High school diploma or equivalent required.
• 6 months of related experience in customer service, medical office setting, or healthcare revenue cycle/billing required.
• Insurance experience strongly preferred.

Responsibilities

• Provides financial education and/or financial assistance opportunities to consumers prior to services being rendered.
• Collects balances or other monies due at time of pre-registration process.
• Creates self-pay and insurance estimates for timely processing before services.
• Interacts with patients to gather information, explain financial responsibilities, and safeguard PHI.

Skills

Excellent communication skills

Strong attention to detail

Education

High school diploma or equivalent

Job description

Financial Service Specialist

Remote opportunity on the Centralized Authorizations team! Do you have strong attention to detail and great communication skills?

The Financial Services Specialist is responsible for accurately identifying and registering patient insurance and benefit details while safeguarding protected health information (PHI). This role interacts with patients using system tools to gather information, explain financial responsibilities, and guide those needing financial assistance. The Financial Services Specialist may also generate insurance and self-pay estimates to ensure efficient, timely processing before services are provided.

• Provides financial education and/or financial assistance opportunities to consumers prior to services being rendered

• Collects balances or other monies due at time of pre-registration process

• Creates self-pay and insurance estimates

Remote schedule opportunity candidates in the Hampton Roads area (Virginia). Must be able to get to the Independence area of Virginia Beach as required.

Other Requirements

Strong communication skills, both verbal and written

Very strong attention to detail

Ability to enter and manage sensitive personal and financial information

Virginia Remote/best qualified candidates will be available to work at the VB office when necessary to provide team building or education

Education

• High school graduate or equivalent (Required)

Experience

• 6 months’ related experience such as customer service, medical office setting, other healthcare or revenue cycle/billing setting (Required)
• Insurance experience strongly preferred

Skills:

• Excellent communication skills

• Strong attention to detail