Financial Services Rep: Loans, Tax & Collections

WAC-AL World Acceptance Corporation of Alabama; Semmes (AL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k) with company match

Paid holidays and vacation

Medical, dental, vision, lifeInsurance

Long-term disability

Mental health support

Volunteer time

Job summary

World Acceptance Corporation of Alabama is seeking a Financial Services Representative (FSR) in Semmes, AL to drive loan sales, manage past-due accounts, and assist customers with tax and financial needs. The role involves daily outbound calls, in-person meetings, and closing loans in a fast-paced branch environment.

This position offers compensation of $17 per hour, with performance-based bonus opportunities and potential for advancement.

Qualifications

• Experience in sales, customer service, collections, or account management with measurable results.
• Proven ability to handle high-volume calls and difficult customer conversations.
• Track record of meeting or exceeding goals in a fast-paced environment.

Responsibilities

• Drive and close loan sales by taking applications, explaining terms, and asking for the business.
• Conduct substantial daily outbound customer outreach for collections, tax services, and new business generation.
• Manage delinquent accounts by securing payments and setting payment arrangements.
• Contact approved, pending, and former borrowers to drive loan volume and identify opportunities for additional financial products and services.
• Prepare individual tax returns, gather and review required documentation, and assist customers with tax-related questions.
• Assist customers in person with loan applications, tax preparation services, payments, account questions, and issue resolution.
• Process payments, account updates, tax-related documentation, and document all activity in company systems.
• Maintain accurate and compliant records, including timely credit denial letters and required tax documentation.

Skills

Sales

Customer Service

Collections

Account Management

Education

High school diploma or equivalent

Job description

World Acceptance Corporation of Alabama is seeking a Financial Services Representative (FSR) in Semmes, AL to drive loan sales, manage past-due accounts, and assist customers with tax and financial needs. The role involves daily outbound calls, in-person meetings, and closing loans in a fast-paced branch environment.

This position offers compensation of $17 per hour, with performance-based bonus opportunities and potential for advancement.