Customer Service Representative - Onsite or Remote

First PREMIER Bank/PREMIER Bankcard; Dakota Dunes (SD); Hybrid; USD 23,419 - 26,036; Full time

Benefits offered by this job

Full medical benefits

Free dental and vision coverage

401(k) with dollar-for-dollar match

Employee Wellness Program

Job summary

A financial services organization in Dakota Dunes is seeking customer service representatives for full-time and part-time positions. Responsibilities include answering inbound calls, maintaining customer satisfaction, and participating in training programs. The role offers a competitive pay range starting at $17.00-18.90/hour with performance-based incentives and a comprehensive benefits package including medical, dental, and vision coverage, along with generous time-off policies.

Qualifications

• Fluent bilingual skills compensated with a 10% differential.
• Extensive paid training program.
• Understanding of policies and procedures for operations.

Responsibilities

• Answer inbound calls about products and services.
• Demonstrate professional demeanor and accountability.
• Participate in team meetings for continuous improvement.

Skills

Bilingual skills (English/Spanish)

Strong phone presence

Customer satisfaction focus

Job description

Overview

Job ID: 4ab302fb-d70c-48d1-8a4f-0065c8259433. Location: Dakota Dunes, SD. Shift: Varying shift options available. Job Status: Full-Time and Part-Time. Pay: $17.00-18.90/hour starting, additional monthly incentives available. Company: PREMIER Bankcard. Fluent bilingual skills (English/Spanish) are compensated in the form of a 10% differential. Bilingual skills are not required. Work Site: This job is offered on-site in Dakota Dunes and remote. Remote employees must live within 50 miles of a PREMIER location or plan on relocating.

Shift Options

• Full Time: Monday-Friday 12:30pm-9:00pm, Every Third Saturday 8:00am-4:30pm
• Full-Time: Monday-Friday 12:00pm-9:00pm, Every Third Saturday 8:00am-4:30pm
• Part Time: Monday-Friday 2pm-9pm, Every Third Saturday 8:00am-4:30pm
• No Sundays!

About The Role

• Answer inbound calls about our products and services.
• Understand policies and procedures used for daily operations.
• Take accountability for customer satisfaction with a highly professional demeanor.
• Demonstrate a strong phone presence while assisting those with less than perfect credit.
• Achieve high satisfaction on customer surveys.
• Participate in team meetings.

Training

• Extensive paid training program, up to 3 weeks in length.
• Ongoing training opportunities for future success.

Pay

• Base wage starting at $17-18.90/hr, with opportunities to increase take home pay.
• Top 75% of associates are eligible for incentives.
• Career path from Associate I to Associate IV, each step earning an increase in pay.
• Earn up to an additional $3.50/hr when working non-traditional hours.
• Bilingual skills compensated with a 10% differential.
• Flex Scheduling opportunity for top performers.

Competitive Benefits Package

• Full medical benefits for 20+ hours/week.
• Free dental and vision coverage.
• Generous time off plans including PTO, Sick Pay, and Bonus Days.
• 401(k) with dollar-for-dollar match up to 5% of total compensation.
• Special discounts and offers for events at the Denny Sanford PREMIER Center.
• Employee Wellness Program.
• Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year.
• Fun Employee Parties.

Our Culture

• Emphasis on personal success, respect, health, wellness, fun and giving back.
• Employees are rewarded, valued, and celebrated for hard work.
• Career advancement opportunities as a sign of care from PREMIER leaders.
• Appreciation shown through concerts, outdoor bashes, cash, car giveaways and more.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.