Financial Services Call Center Pro (Remote)

Mission Fed Credit Union; San Diego (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Top Workplace

Remote-friendly option

PTO 18 days + 12 holidays

401(k) 6% match

Benefits package

Personal concierge

Job summary

Mission Federal Credit Union in San Diego, CA is seeking a Telephone Consultant to deliver an exceptional member experience from the first call. On-site role with hourly compensation varying by level (I–III) plus incentives.

You will handle deposits, withdrawals, loan payments, transfers, official checks, and more in a fast-paced call center. Strong communication and quick problem solving are essential, with preferred prior call center experience in financial services.

Qualifications

• Minimum 6 months of customer service experience for Telephone Consultant I.
• Minimum 1 year of customer service experience for Telephone Consultant II.
• Minimum 2 years of customer service experience for Telephone Consultant III.

Responsibilities

• Be the first point of contact for members, handle calls, answer questions, process transactions, and ensure members feel taken care of.
• Assist with everyday transactions such as deposits, withdrawals, loan payments, transfers, official checks and certificates.
• Work across multiple call queues (Account Information, Loan Inquiry, Card Information, Technical Assistance, etc.) to help members and provide solutions.

Skills

Customer service

Communication

Relationship building

Education

High School Diploma or GED

Job description

Mission Federal Credit Union in San Diego, CA is seeking a Telephone Consultant to deliver an exceptional member experience from the first call. On-site role with hourly compensation varying by level (I–III) plus incentives.

You will handle deposits, withdrawals, loan payments, transfers, official checks, and more in a fast-paced call center. Strong communication and quick problem solving are essential, with preferred prior call center experience in financial services.