Contact Center - Telephone Consultant

Mission Fed; San Diego (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Top Workplaces award (2026)

Remote-friendly options available

18 days PTO in first year

12 holidays per year

6% 401(k) match

Full benefits package (medical, dental

Vision, life insurance

Job summary

Mission Fed is seeking a Telephone Consultant for its on-site Contact Center in San Diego, CA. You will be the friendly first point of contact for members, handling transactions and delivering a superior member experience while balancing lending, service and sales goals.

The role requires strong customer service and communication skills, the ability to work in a fast-paced environment, and experience in call centers, preferably within a financial institution.

Qualifications

• High School Diploma or GED is required.
• Minimum 6 months to 2 years of customer service experience depending on level.
• Strong communication and relationship-building skills.
• Call center experience, especially in financial services, is preferred.

Responsibilities

• Be the friendly first point of contact for members and process transactions.
• Assist with deposits, withdrawals, loan payments, transfers, official checks and more.
• Handle multiple call queues and deliver a great member experience.
• Identify member needs and connect them with appropriate financial products.

Skills

Customer service

Communication

Relationship building

Call center experience

Education

High School Diploma or GED

Job description

Telephone Consultant

On-Site | San Diego, CA

Compensation: TC I: $22.00 - $24.00 per hour, plus incentives. TC II: $23.00 - $26.00 per hour, plus incentives. TC III: $26.00 - $28.00 per hour, plus incentives

Actual compensation within this range will be determined by factors including experience, qualifications, skills, and internal equity.

Love helping people make confident financial decisions? Thrive in a fast-paced environment where no two conversations are exactly the same? Are you someone who can deliver an amazing member experience while balancing lending, service, and sales goals?

We have an exciting opportunity for someone in our Contact Center team for someone who knows consumer lending, enjoys connecting with members, and loves finding the right financial solutions to help people reach their goals. If that sounds like you, here are a few more details about our Telephone Consultant opportunity.

• It’s all about service! Be the friendly, confident first point of contact for our members, taking ownership of each call, answering questions, processing transactions, and making sure they feel taken care of.
• A problem-solving pro! Someone who loves finding answers and getting things done. You’ll help members with everyday transactions like deposits, withdrawals, loan payments, transfers, official checks, certificates, and more.
• Not afraid to take it all on! Become skilled in multiple call queues, from Account Information to Loan Inquiry, Card Information, Technical Assistance, and more. The more you know, the more members you can help!
• Relationships matter! Listen for what our members really need and connect them with products and services that make sense for them. It’s not just about the transaction, it’s about building trust and lasting relationships.
• Goals motivate you! Thrive in a fast-paced, high-performing environment where member experience, quality, efficiency, and schedule adherence matter. You’ll also jump into team meetings, sales programs, contests, and department initiatives while keeping security and compliance top of mind.
• This is a great opportunity to really have an impact on an organization and in an established Network Services Team for a well-respected, established credit union in San Diego County known for its community and member centered focus.

Here is what we are looking for:

• A High School Diploma or GED is required.
• Telephone Consultant I: A minimum of 6 months of customer service experience.
• Telephone Consultant II: A minimum of 1 year of customer service experience.
• Telephone Consultant III: A minimum of 2 years of customer service experience.
• Strong customer service and communication skills with the ability to build relationships, solve problems, and create a great member experience.
• Someone who is comfortable working in a fast-paced, structured environment and can balance member needs with individual and team performance goals.
• Call center experience is preferred, especially experience within a financial institution or similar industry.

What we offer:

• A great work environment – our Team Members say so – we’ve won Top Workplaces 5 years including 2026! (#notsohumblebrag)
• Great team – our Team Members are the best (well we think so!)
• You can’t beat a role in sunny San Diego, but we support fully remote positions too!
• 18 days of PTO in your first year plus 12 holidays a year!
• 6% 401(k) match!
• Full benefits package including medical, dental, vision, life insurance, etc.
• Personal concierge benefit through Overalls to help support you (100% employer paid)