Remote Member Experience Consultant

Mission Fed; San Diego (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Top Workplaces award (2026)

Remote-friendly options available

18 days PTO in first year

12 holidays per year

6% 401(k) match

Full benefits package (medical, dental

Vision, life insurance

Job summary

Mission Fed is seeking a Telephone Consultant for its on-site Contact Center in San Diego, CA. You will be the friendly first point of contact for members, handling transactions and delivering a superior member experience while balancing lending, service and sales goals.

The role requires strong customer service and communication skills, the ability to work in a fast-paced environment, and experience in call centers, preferably within a financial institution.

Qualifications

• High School Diploma or GED is required.
• Minimum 6 months to 2 years of customer service experience depending on level.
• Strong communication and relationship-building skills.
• Call center experience, especially in financial services, is preferred.

Responsibilities

• Be the friendly first point of contact for members and process transactions.
• Assist with deposits, withdrawals, loan payments, transfers, official checks and more.
• Handle multiple call queues and deliver a great member experience.
• Identify member needs and connect them with appropriate financial products.

Skills

Customer service

Communication

Relationship building

Call center experience

Education

High School Diploma or GED

Job description

Mission Fed is seeking a Telephone Consultant for its on-site Contact Center in San Diego, CA. You will be the friendly first point of contact for members, handling transactions and delivering a superior member experience while balancing lending, service and sales goals.

The role requires strong customer service and communication skills, the ability to work in a fast-paced environment, and experience in call centers, preferably within a financial institution.