Contact Center - Telephone Consultant

Mission Fed Credit Union; San Diego (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Top Workplace

Remote-friendly option

PTO 18 days + 12 holidays

401(k) 6% match

Benefits package

Personal concierge

Job summary

Mission Federal Credit Union in San Diego, CA is seeking a Telephone Consultant to deliver an exceptional member experience from the first call. On-site role with hourly compensation varying by level (I–III) plus incentives.

You will handle deposits, withdrawals, loan payments, transfers, official checks, and more in a fast-paced call center. Strong communication and quick problem solving are essential, with preferred prior call center experience in financial services.

Qualifications

• Minimum 6 months of customer service experience for Telephone Consultant I.
• Minimum 1 year of customer service experience for Telephone Consultant II.
• Minimum 2 years of customer service experience for Telephone Consultant III.

Responsibilities

• Be the first point of contact for members, handle calls, answer questions, process transactions, and ensure members feel taken care of.
• Assist with everyday transactions such as deposits, withdrawals, loan payments, transfers, official checks and certificates.
• Work across multiple call queues (Account Information, Loan Inquiry, Card Information, Technical Assistance, etc.) to help members and provide solutions.

Skills

Customer service

Communication

Relationship building

Education

High School Diploma or GED

Job description

Telephone Consultant

On-Site | San Diego, CA

Compensation

TC I: $22.00 - $24.00 per hour, plus incentives. TC II: $23.00 - $26.00 per hour, plus incentives. TC III: $26.00 - $28.00 per hour, plus incentives.

Actual compensation within this range will be determined by factors including experience, qualifications, skills, and internal equity.

Love helping people make confident financial decisions? Thrive in a fast-paced environment where no two conversations are exactly the same? Are you someone who can deliver an amazing member experience while balancing lending, service, and sales goals?

We have an exciting opportunity for someone in our Contact Center team for someone who knows consumer lending, enjoys connecting with members, and loves finding the right financial solutions to help people reach their goals. If that sounds like you, here are a few more details about our Telephone Consultant opportunity.

• It’s all about service! Be the friendly, confident first point of contact for our members, taking ownership of each call, answering questions, processing transactions, and making sure they feel taken care of.
• A problem-solving pro! Someone who loves finding answers and getting things done. You’ll help members with everyday transactions like deposits, withdrawals, loan payments, transfers, official checks, certificates, and more.
• Not afraid to take it all on! Become skilled in multiple call queues, from Account Information to Loan Inquiry, Card Information, Technical Assistance, and more. The more you know, the more members you can help!
• Relationships matter! Listen for what our members really need and connect them with products and services that make sense for them. It’s not just about the transaction, it’s about building trust and lasting relationships.
• Goals motivate you! Thrive in a fast-paced, high-performing environment where member experience, quality, efficiency, and schedule adherence matter. You’ll also jump into team meetings, sales programs, contests, and department initiatives while keeping security and compliance top of mind.
• This is a great opportunity to really have an impact on an organization and in an established Network Services Team for a well-respected, established credit union in San Diego County known for its community and member centered focus.

Here is what we are looking for:

• A High School Diploma or GED is required.
• Telephone Consultant I: A minimum of 6 months of customer service experience.
• Telephone Consultant II: A minimum of 1 year of customer service experience.
• Telephone Consultant III: A minimum of 2 years of customer service experience.
• Strong customer service and communication skills with the ability to build relationships, solve problems, and create a great member experience.
• Someone who is comfortable working in a fast-paced, structured environment and can balance member needs with individual and team performance goals.
• Call center experience is preferred, especially experience within a financial institution or similar industry.

What we offer:

• A great work environment – our Team Members say so – we’ve won Top Workplaces 5 years including 2026! (#notsohumblebrag)
• Great team – our Team Members are the best (well we think so!)
• You can’t beat a role in sunny San Diego, but we support fully remote positions too!
• 18 days of PTO in your first year plus 12 holidays a year!
• 6% 401(k) match!
• Full benefits package including medical, dental, vision, life insurance, etc.
• Personal concierge benefit through Overalls to help support you (100% employer paid)

Your privacy is very important to Mission Federal Credit Union. The California Consumer Privacy Act (“CCPA”)/ California Privacy Rights Act (CPRA) requires Mission Federal Credit Union to inform California residents, including job applicants, of the categories of personal information we collect and the purpose for which the personal information will be used. This job applicant notice and the CCPA/CPRA notice provides the disclosures required by the CCPA/CPRA and applies only to applicants who are subject to the CCPA/CPRA.

Mission Federal Credit Union is an Equal Opportunity Employer. All applicants will receive consideration without regard to race, sex, color, creed, religion, age, marital status, sexual orientation, national origin, physical or mental disability, veteran status, or any other class protected by law. INDMF