Financial Representative

Montefiore Einstein; New York (NY); On-site; USD 35,000 - 49,000; Full time

Job summary

Montefiore Einstein is hiring for a Patient Access position in the Weiler ED Team. The role involves registering patients, verifying insurance, and collecting payments, while ensuring a seamless patient experience and adherence to departmental guidelines.

The position requires a high school diploma or GED with preferred college coursework and at least one year of experience in registration, insurance verification, and customer service in a high-value setting.

Qualifications

• High school diploma or GED is required; college coursework preferred.
• 1 year of work experience required.
• Experience in registration, collection, and insurance verification preferred.
• Excellent customer service and problem escalation/resolution in high value environments is expected.
• Strong communication skills, both verbal and written.

Responsibilities

• Register patients and verify insurance information.
• Collect payments for financial responsibilities.
• Gather and scan required documents; capture signatures on consent forms.
• Refer patients to the patient financial services department for Medicaid/financial aid applications.
• Manage account billing after insurance verification and maintain customer service standards.

Skills

Customer service

Communication

Problem escalation

Independence

Education

High school diploma or GED

Job description

City/State:Bronx, New YorkGrant Funded:NoDepartment:REV - Patient Access - Weiler ED Team 1Bargaining Unit:1199Work Shift:NightWork Days:NIGHTS VARYScheduled Hours:12 AM-8 AMScheduled Daily Hours:7 HOURSHourly Rate:$30.44For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here .Job SummaryThe position is responsible for performing a variety of clerical duties to support the efficient operations of patient access. Primary responsibilities include completing patient registration, verifying insurance information, and collecting payments for financial responsibilities. The role also involves gathering and scanning required documents, capturing signatures on various consent forms, and referring patients to the patient financial services department for potential Medicaid and/or financial aid applications. The position manages account billing once insurance details are verified, all while maintaining adherence to customer service standards, and departmental guidelines to ensure a seamless patient experience and operational efficiency.Schedule: Full Time - 12am-8amFriday – 12am-8amSaturday – 12am-8amSunday – 12am-8amMonday - 12am-8am+ HolidaysAlternating Weekends, Fridays and Mondays - Holidays RequiredQualifications:High school diploma or GED is a must with college course work preferred,1 year of work experience requiredExperience in registration, collection, and insurance verification preferred.Must be experienced and providing excellent customer service and problem escalation/resolution in high value atmosphere.Candidates must have strong communication skills, both verbal and written, with excellent telephone and face-to-face communication.Must be able to work independently and get along with others.Must successfully pass pre-hire assessments; math, grammar/vocabulary, and customer service with a score of 80% or above.Montefiore Medical Center is an equal employment opportunity employer. Montefiore Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.