Financial Representative (JR233717)

Montefiore Hudson Valley Collaborative; New York (NY); On-site; USD 28,000 - 33,000; Full time

Job summary

Montefiore Hudson Valley Collaborative is seeking a full-time Patient Access Representative to support patient registrations, insurance verification, and payment collection. The role emphasizes accuracy, customer service excellence, and adherence to departmental guidelines to ensure a smooth patient experience.

The position requires 1 year of related work experience, strong communication skills, and the ability to work independently within a high-value healthcare setting.”

Qualifications

• High school diploma or GED required; college coursework preferred.
• Minimum 1 year of work experience.
• Experience in registration, collection and insurance verification preferred.
• Excellent customer service and problem escalation/resolution in a high-value atmosphere.
• Strong verbal and written communication skills.

Responsibilities

• Complete patient registration and verify insurance information.
• Collect payments and gather/scan required documents.
• Refer patients to Patient Financial Services for Medicaid or financial aid applications.

Skills

Customer service

Communication

Problem solving

Independent worker

Education

High school diploma or GED

Job description

Introduction

To heal, to teach, to discover and to advance the health of the communities we serve.

To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please.

Overview

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

The position is responsible for performing a variety of clerical duties to support the efficient operations of patient access.

Responsibilities

• Primary responsibilities include completing patient registration, verifying insurance information, and collecting payments for financial responsibilities.
• The role also involves gathering and scanning required documents, capturing signatures on various consent forms, and referring patients to the patient financial services department for potential Medicaid and/or financial aid applications.
• The position manages account billing once insurance details are verified, all while maintaining adherence to customer service standards, and departmental guidelines to ensure a seamless patient experience and operational efficiency.

Schedule: Full Time - 12am-8am

• Friday – 12am-8am
• Saturday – 12am-8am
• Sunday – 12am-8am
• Monday - 12am-8am

+ Holidays

Alternating Weekends, Fridays and Mondays - Holidays Required

Requirements

• High school diploma or GED is a must with college coursework preferred.
• 1 year of work experience required.
• Experience in registration, collection, and insurance verification preferred.
• Must be experienced in providing excellent customer service and problem escalation/resolution in a high-value atmosphere.
• Candidates must have strong communication skills, both verbal and written, with excellent telephone and face-to-face communication.
• Must be able to work independently and get along with others.
• Must successfully pass pre-hire assessments; math, grammar/vocabulary, and customer service with a score of 80% or above.