Senior Clerk-Wakefield

Montefiore New Rochelle; New York (NY); On-site; USD 39,000 - 45,000; Full time

Job summary

Montefiore Medical Center is seeking a Senior Clerk in the Orthopaedics department in Bronx, NY. You will greet patients, process arrivals, collect co-pays, post charges, and schedule follow-ups. This role requires handling insurance verifications and referrals, with attention to accurate billing entries in the EMR system.

The position emphasizes high-quality customer service for elderly patients, along with maintaining efficient office operations and coordinating transportation when needed.

Qualifications

• High School Diploma or equivalent is required.
• One year clerical experience preferred.
• Excellent computer skills and the ability to navigate multiple medical systems.

Responsibilities

• Greet patients and perform arrival and check-out procedures.
• Enter charges and schedule follow-up appointments.
• Verify insurance on patients not yet verified and collect referrals when required.
• Communicate charges and outstanding balances to patients.

Skills

Clerical experience

Computer skills

Medical terminology

Customer relations

Office equipment

Education

High School Diploma or equivalent

Tools

C-EMR

Job description

## Senior Clerk-WakefieldApply: 4141 Carpenter Avenue: Full time: Posted Today: JR233498**City/State:**Bronx, New York**Grant Funded:**No**Department:**ORTHO SRG - Metro A OPS**Bargaining Unit:**1199**Work Shift:**Day**Work Days:**MON-FRI**Scheduled Hours:**9 AM-5:30 PM**Scheduled Daily Hours:**7.5 HOURS**Hourly Rate:**$29.94For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here.The **Senior Clerk** for the **Department of Orthopaedics** greets the patients at the front desk, performs arrival and patient check out procedure. Collect co-pays, posts charges and schedules follow up appointments. Provides the highest level of customer service to all visitors, patients, and guests. Performs diversified and complex clerical duties. Prioritizes assignments and organizes functions to insure effective clerical procedures. May have work leader responsibilities.RESPONSIBILITIES:Greet patients and perform arrival and check-out procedures.Notifies physician support staff that patient has arrived.Enter charges and schedule follow up appointments.Performs insurance verification on all patients who have not already been verified.Collects referrals or authorization numbers where required by insurance carrier.Reconciles patients arrived vs. charges posted in billing application.Informs patients of current charges and outstanding balance and arranges for full or partial payments.Screens and responds to telephone inquiries.Knowledge of customer relations skills and communication techniques required to interact effectively with all patients.Responsible for scheduling all diagnostic test for patients that do not require authorizations.Responsible for documenting patient encounters into C-EMR, phone notes, pharmacy information and any other pertinent informatin required. All medical documents including patient referrals and insurance information will be scanned into C-EMR.Responsible for assisting all patients at all times.Responsible for scheduling transportation for patients as needed.Completion of all alerts, and flags in C-EMP will be processed in a timely fashion.**This positions may require coverage at other Orthopaedic sites, based on Operational needs.**Schedule - M-F 9am-5:30pm, Weekends required based on operational needs.REQUIREMENTS:High School Diploma or equivalent,One year clerical experience.Excellent computer skills with the ability to navigate the internet and multiple medical systems simultaneously.Knowledge of medical or equally complex terminology.Ability to operate automated office equipment and utilize PC based software for office applications.Superb customer relations skills, and knowledge of communication techniques required to interact effectively with elderly patients.Montefiore Medical Center is an equal employment opportunity employer. Montefiore Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.