Financial Representative

Montefiore New Rochelle; New York (NY); On-site; USD 35,000 - 49,000; Full time

Job summary

Montefiore Medical Center in the Bronx seeks a Financial Representative to support patient access by handling registration, insurance verification, and payments. The role includes gathering documents, obtaining signatures, and directing patients to financial services for Medicaid or aid applications.

The position emphasizes strong customer service, accuracy, and adherence to guidelines, with night shifts from 12am–8am, weekends/holidays as required, and collaboration with the REV - Patient

Qualifications

• High school diploma or GED required; college coursework preferred.
• Experience in registration, insurance verification, and payment collection is preferred.
• Excellent customer service and problem escalation/resolution skills are necessary.

Responsibilities

• Register patients and verify insurance information.
• Collect payments for financial responsibilities from patients.
• Gather and scan required documents; capture signatures on consent forms.
• Refer patients to Patient Financial Services for Medicaid/financial aid applications.
• Manage account billing after insurance verification, ensuring customer service standards.

Skills

Customer service

Communication skills

Problem escalation

Education

High school diploma or GED

College coursework preferred

Job description

Financial Representative### Financial RepresentativeApply: 1825 Eastchester Road: Full time: Posted Today: JR233717**City/State:**Bronx, New York**Grant Funded:**No**Department:**REV - Patient Access - Weiler ED Team 1**Bargaining Unit:**1199**Work Shift:**Night**Work Days:**NIGHTS VARY**Scheduled Hours:**12 AM-8 AM**Scheduled Daily Hours:**7 HOURS**Hourly Rate:**$30.44For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here.**Job Summary**The position is responsible for performing a variety of clerical duties to support the efficient operations of patient access. Primary responsibilities include completing patient registration, verifying insurance information, and collecting payments for financial responsibilities. The role also involves gathering and scanning required documents, capturing signatures on various consent forms, and referring patients to the patient financial services department for potential Medicaid and/or financial aid applications. The position manages account billing once insurance details are verified, all while maintaining adherence to customer service standards, and departmental guidelines to ensure a seamless patient experience and operational efficiency.**Schedule: Full Time - 12am-8am****Friday – 12am-8am****Saturday – 12am-8am****Sunday – 12am-8am****Monday - 12am-8am****+ Holidays****Alternating Weekends, Fridays and Mondays - Holidays Required**Qualifications:* High school diploma or GED is a must with college course work preferred,* 1 year of work experience required* Experience in registration, collection, and insurance verification preferred.* Must be experienced and providing excellent customer service and problem escalation/resolution in high value atmosphere.* Candidates must have strong communication skills, both verbal and written, with excellent telephone and face-to-face communication.* Must be able to work independently and get along with others.* Must successfully pass pre-hire assessments; math, grammar/vocabulary, and customer service with a score of 80% or above.Montefiore Medical Center is an equal employment opportunity employer. Montefiore Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.