Patient Acss Rep

Montefiore Medical; City of Mount Vernon (NY); On-site; USD 31,000 - 43,000; Full time

Job summary

Montefiore Mount Vernon Hospital in Mount Vernon, NY seeks an administrative assistant for the PMREHAB department. The role handles day-to-day administrative and fiscal tasks, schedules visits, and liaises with corporate oversight to ensure accurate information flow for clinical and departmental objectives.

Responsibilities include patient pre-registration, insurance verification, referral tracking, and coordinating preps for procedures.

Qualifications

• High School Diploma or GED required.
• Data entry and basic arithmetic proficiency required.
• Customer service experience is a must.

Responsibilities

• Receives calls and schedules appointments.
• Pre-registers patients and verifies insurance and referrals.
• Registers patient information accurately in Allscripts.
• Explains payment policies and collects co-pays when applicable.
• Follows up on labs and referrals and notifies patients of tests.
• Supports providers with administrative tasks and handles calls.

Skills

Data entry

Customer service

Windows proficiency

Education

High School Diploma or GED

Tools

Allscripts

Job description

City/State:Mount Vernon, New YorkGrant Funded:NoDepartment:PMREHAB - Administration Acute CareBargaining Unit:1199Work Shift:DayWork Days:MON-FRIScheduled Hours:8 AM-4 PMScheduled Daily Hours:7.5 HOURSHourly Rate:$26.87For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here .Job SummaryThis position is accountable for managing day to day administrative and fiscal services within the department and serving as a liasionwith corporate oversight functions to assure the accuracy and flow of information in support of clinical and fiscal departmental andhospital objectives.Essential FunctionsReceives incoming phone calls and schedules appointments.Follows up on labs and other test ordered by provider. Schedules specialty appointments or test/ procedures on behalf of patient. Tracks appointments status of referrals and obtains results from specialist to close the loop on all MD ordered tests and referrals. Ensures what insurances are require a referrals and obtains authorizations where needed. Contacts MMC/MMV departments for scheduling of specialties and invasive procedures. Notifies patients of scheduled visits and informs patients of any preperation needed.Copies are made of the patients driver's license and insurance cards both sides must be copied and scanned into Allscripts at time of registration. Enters correct address of patient and correct insurance codes and ins. address into Allscripts as given by patient and through review of insurance cards.All scheduled patients are pre-registered either by reps assigned to these duties (meet the 6 minutes per patient benchmark) or as downtime allows. Explains payment policy to patients depending on insurance and ensures payment us accurate for type of service on time of service.Communicate via phone notes, email, or calls.Assist providers with any administrative needs such as faxing documents, calling patients, locating patient charts.Provides and manages phones calls and transfer of calls, paging overhead services for small clinic.Strives to improve departmental image through department activities and meetings. Speaks in a positive manner when discussing the hospital and department.All other duties that may arise.QualificationsAS PreferredHigh School Diploma or GED Requiredless than 1 year RequiredMust successfully pass test on vocabulary with a score of 80% or more / data entry and basic arithmetic / customer service experience a mustProficiency in Windows and Microsoft operating systems. Operates automated PC workstation for registration, scheduling, co-payments,insurance verification, transportiation system, billing system, patient insurance portals. Will also use fax machine, copiers, telephones, andscanners.Montefiore Mount Vernon Hospital is an equal employment opportunity employer. Montefiore Mount Vernon Hospital will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.