Senior Clerk

Montefiore New Rochelle; City of Yonkers (NY); Hybrid; USD 60,000 - 65,000; Full time

Job summary

Montefiore Medical Center in Yonkers, NY seeks a clerical supervisor to lead the patient transfer center team, coordinate referrals and transportation, and resolve insurance-related issues. The role supports scheduling, pre-admissions, and patient comfort with strong communication.

Responsibilities include directing receptionist duties, ensuring patient rights, and maintaining timeliness of authorizations and bed availability. Night shift requires independent, accurate data entry and teamwork.

Qualifications

• High School Diploma/GED required.
• 1-3 years EPIC Optime experience required.
• Proficiency with Microsoft Word (medium).
• Must speak and write English clearly.
• Knowledge of Medical Terminology and quick information delivery.

Responsibilities

• Perform diversified and complex clerical duties, lead lower level staff as needed.
• Act as team leader for the switchboard/call center team and provide backups.
• Coordinate patient transportations and referrals including DMEs and insurance calls.
• Resolve issues related to insurance plans and patient complaints/escalations.
• Reconcile daily co-payments delivered by PSRs and maintain scheduling data.

Skills

Communication skills

English fluency

Independent worker

Prioritization

Education

High School Diploma/GED

Tools

EPIC Optime

Microsoft Word

Job description

City/State: Yonkers, New York Grant Funded: No Department: Patient Transfer Center Bargaining Unit: 1199 Work Shift: Night Work Days: ALTERNATE WORK SCHEDULE Scheduled Hours: 12 AM-8:30 AM Scheduled Daily Hours: 7.5 HOURS Hourly Rate: $29.94 For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors. To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here. Job Summary Performs diversified and complex clerical duties. Prioritizes assignments and organizes functions to insure effective clerical procedures. May lead and train lower level clerical staff. Performs related work as required. Team leader for Bronx East switch board/call center team. Provide backup support senior clerk referral coordinators. The support to referrals/special services includes referrals including DMEs and coordination of patient transportations; calls related to resolving issues related to insurance plans, reassigning patients to closed physician panels and call center related patient complaints and escalations all go to that position. In addition, handles reconciliations of co-payments delivered by all 20 PSRs each day. Essential Functions Demonstrates effective communication skills. -Answers all telephone calls in a courteous manner as observed by a supervisor and/or feedback. -Directs or transfers calls to appropriate persons when indicated by observation and feedback. Performs receptionist duties as observed by supervisor a. Greets patients, their families and significant others as observed by Supervisor. b. Communicates appropriate information to families and significant others as directed by Nursing Manager 100% of the time as indicated by feedback and observation. c. Forwards completed charts and pre-assessment face sheets to medical records as indicated by feedback from medical records and observation by supervisor. d. Maintains log books for pre-assessment and surgery as observed by supervisor. e. Generates work order requisitions to Engineering department, when indicated by observation and feedback by supervisor. f. Performs other clerical and related duties as directed by the Nursing staff, ANM, as evidenced by feedback and Supervisory observation. Coordinates registration and scheduling of patients and other related activities. Provides and maintains a safe environment through preventative and interventional measures. Ensures patient's rights are respected as identified in the Patient Bill of Rights. Able to set priorities, problem solve, use proper judgment in difficult situations and be flexible in all situations Actively participates, practices and promotes continuous quality improvement. Performs other duties as assigned and necessary for the efficient operation of the medical center Integrates the standards of excellence into daily practice. Assigns all inpatient accommodations. Arrange transportation for designated patients via contractual services. * Provide ambulance service appropriate demographic and retrieval information. Instruct the ambulance service what campus or hospital to transport the patient. Contact insurance companies and obtain authorization numbers for admission. * To ensure authorizations are processed in a time fashion as prescribed by carrier. Reviews daily admission, emergency and urgent patient list. * To ensure bed availability for a seamless flow of admission. Qualifications High School Diploma/GED required 1-3 years EPIC Optime required Proficiency with Microsoft® Office Word. (Medium proficiency) Must speak and write English Knowledge of Medical Terminology Must be able to communicate information quickly and effectively. Must be able to work independently to enter data in scheduling system database Office Equipment Operation: Computer, Typewriter, Fax Machine Copiers, etc OHS Annual Assessment Montefiore Medical Center is an equal employment opportunity employer. Montefiore Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. Calling All Nurses! Nurse Recruitment Hotline: [phone]; Monday-Friday: 9am-4pm Since its inception in 1884, Montefiore’s mission has been to heal, to teach, to discover and advance the health of the communities we serve. Montefiore's state-of-the-art facilities include the internationally-recognized Children’s Hospital at Montefiore and our Notable Centers of Excellence - Montefiore Einstein Center for Cancer Care, Montefiore Einstein Center for Heart and Vascular Care, Montefiore Einstein Center for Transplantation. Combined with a growing number of locations for primary and specialty care throughout the Bronx and Westchester County, Montefiore is the ideal organization to apply and hone your expertise. An assortment of insurance products and discount programs through Voluntary Benefits. Check out our comprehensive benefits available to you when you join our outstanding team! To heal, to teach, to discover and to advance the health of the communities we serve. To be a premier academic medical center that transforms health and enriches lives. Automated Employment Decision Tools Notice (AEDT)