Financial Counselor I - Patient Billing & Support

Orlando Health, Inc.; Orlando (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Orlando Health, Inc. is seeking a Financial Counselor I to help patients and families navigate billing and insurance verification, ensuring a welcoming and informed experience during a stressful time.

The role requires at least two years in a financial or customer service setting, proficiency in Microsoft Office, and a High School diploma or equivalent. Training in Patient Financial Services is part of the onboarding process.

Qualifications

• Education/Training: High School diploma or equivalent. Completion of Patient Financial Services Orientation program and required annual education.
• Licensure/Certification: None required.
• Experience: Minimum of 2 years in a financial, business office, or customer service environment. Proficiency in Microsoft Office (Word, Excel, PowerPoint) and strong typing skills.

Responsibilities

• Provide clear explanations of billing processes to patients and families.
• Assist with insurance verification to support financial counseling.
• Create a welcoming, informed experience during the care journey.

Skills

Typing

Microsoft Office

Education

High School diploma or equivalent; Patient Financial Services Orientation program

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Orlando Health, Inc. is seeking a Financial Counselor I to help patients and families navigate billing and insurance verification, ensuring a welcoming and informed experience during a stressful time.

The role requires at least two years in a financial or customer service setting, proficiency in Microsoft Office, and a High School diploma or equivalent. Training in Patient Financial Services is part of the onboarding process.