Financial Counselor I — Patient Billing & Benefits (Evenings)

Orlando Health; Orlando (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

Orlando Health Melbourne Hospital is seeking a Financial Counselor to assist patients and families in navigating the payment process with a focus on accuracy and excellent service. The role involves collecting demographics, obtaining authorizations, explaining benefits, and guiding patients through payment options in a high-volume setting.

Qualified candidates will have a high school diploma, two years in a financial or customer service environment, and proficiency with Microsoft Office.

Qualifications

• High School diploma or equivalent.
• Must complete Patient Financial Services Orientation program and annual educational requirements.
• Two years’ experience in a financial, business office, or customer service environment.
• Proficient in Windows Microsoft Office-based products (Word, Excel, PowerPoint).
• Typing proficiency.
• One year PC/Windows experience.

Responsibilities

• Understands the importance Orlando Health places on providing exemplary customer service and performs job functions in a manner that helps meet the department customer service goals.
• Demonstrates a positive and professional approach and communicates effectively with customers and team members at all times.
• Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information.
• Contacts Primary Care or Admitting Physician to obtain authorizations, diagnosis, and procedure detail as necessary.
• Explains necessary forms and obtains signatures from patient/guarantor.
• Contacts appropriate payers, verifying benefits and obtaining necessary authorizations.
• Explains insurance benefits and collects co-pays, deductibles and self-pay portions due.
• Collects for related professional care when appropriate.
• Documents authorization and benefit information in registration system.
• Assembles patient record and obtains copies of relevant documents including insurance cards, photo identification cards and any advance directives.
• Demonstrates a basic knowledge of third party reimbursement requirements and regulations.
• Exhibits competency in the use of all registration systems, electronic verification tools and Web based resources.
• Follows Patient Financial Services self-pay policies including completion of Guarantor Financial Statement Application, explanation of payment options and collections of monies due.
• Follows Patient Financial Services policies related to cash handling.
• Performs basic individual cashiering functions.
• Collects and inventories patient valuables following policy guidelines.
• Maintains basic understanding of the medical necessity screening process and appropriate systems.
• Performs appropriate pre-registration functions including calling physician offices, insurance payers and the patient/guarantor, as necessary.
• Maintains departmental logs for statistical reporting.
• Consistently meets Quality Assurance standards set by Patient Access and the department.
• Meets departmental goals regarding collections, productivity and customer service.
• Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental needs.
• Meets federal, state and hospital requirements related to compliance issues.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Attends and participates in department staff meetings and attends other meetings as assigned.
• Responsible for reviewing and adhering to all Patient Financial Services and departmental education initiatives.
• Meets all corporate and Patient Financial Services annual recertification and education requirements.
• Assists his/her manager in planning and organizing department activities.

Skills

Customer service

Communication

Microsoft Office

Typing

Data entry

Education

High School diploma or equivalent

Tools

Registration systems

Electronic verification tools

Web-based resources

Job description

Orlando Health Melbourne Hospital is seeking a Financial Counselor to assist patients and families in navigating the payment process with a focus on accuracy and excellent service. The role involves collecting demographics, obtaining authorizations, explaining benefits, and guiding patients through payment options in a high-volume setting.

Qualified candidates will have a high school diploma, two years in a financial or customer service environment, and proficiency with Microsoft Office.