Patient Financial Counselor: Caring Billing & Access

Orlando Health, Inc.; Florida; On-site; USD 38,000 - 46,000; Full time

Job summary

Orlando Health in Ocoee, FL seeks a Financial Counselor to aid patients and families by explaining the billing process and collecting payments.

The role supports Patient Access with scheduling, pre-registration, and coordination with payers; requires strong customer service and proficiency in Windows Office.

Shift schedule is listed as 3/12 hour shifts for a new FSED opening in Eustis, with various days and times.

Qualifications

• High School or equivalent.
• Must complete Patient Financial Services Orientation program and annual educational requirements.
• Two (2) years’ experience in a financial, business office, or customer service environment required.
• Proficient in Windows Microsoft Office-based products (Word, Excel, PowerPoint).
• Typing proficiency.
• One (1) year PC/Windows experience.

Responsibilities

• Gathers and inputs patient/guarantor demographic and financial information.
• Contacts payers, verifying benefits and obtaining necessary authorizations.
• Explains insurance benefits and collects co-pays, deductibles and self-pay portions due.
• Documents authorization and benefit information in registration system.
• Performs basic cashiering functions.
• Maintains departmental logs for statistical reporting.

Skills

Customer service

Typing

Windows Office

PC/Windows

Education

High School or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Orlando Health in Ocoee, FL seeks a Financial Counselor to aid patients and families by explaining the billing process and collecting payments.

The role supports Patient Access with scheduling, pre-registration, and coordination with payers; requires strong customer service and proficiency in Windows Office.

Shift schedule is listed as 3/12 hour shifts for a new FSED opening in Eustis, with various days and times.