Patient Billing & Benefits Counselor I

Orlando Health, Inc.; Melbourne (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Student loan repayment

Tuition reimbursement

Free college education programs

Retirement savings

Paid paternity leave

Fertility benefits

Backup elder and childcare

Pet insurance

PTO/Holidays

Job summary

Orlando Health Melbourne Hospital is seeking a Financial Counselor to assist patients and families with payment options and insurance details. The role emphasizes accurate data entry, patient communication, and coordination with payers to obtain authorizations and benefits.

Requirements include a high school diploma, 2 years in a financial or customer service role, and proficiency in Microsoft Office. The hospital offers competitive pay and comprehensive benefits from day one.

Qualifications

• High School diploma or equivalent required.
• Two years’ experience in financial, business office, or customer service environment required.
• Proficient in Windows Microsoft Office-based products (Word, Excel, PowerPoint).
• Typing proficiency required.
• One year PC/Windows experience required.

Responsibilities

• Provides patient and family financial counseling and explains payment options.
• Verifies insurance benefits and collects co-pays and self-pay amounts.
• Inputs demographic and financial information in registration systems.
• Communicates with payers and physicians to obtain authorizations as needed.

Skills

Customer service

Communication

Typing

Data entry

Cash handling

Team collaboration

Education

High School or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Windows OS

Job description

Orlando Health Melbourne Hospital is seeking a Financial Counselor to assist patients and families with payment options and insurance details. The role emphasizes accurate data entry, patient communication, and coordination with payers to obtain authorizations and benefits.

Requirements include a high school diploma, 2 years in a financial or customer service role, and proficiency in Microsoft Office. The hospital offers competitive pay and comprehensive benefits from day one.