Financial Counselor I - WPH PATIENT ACCESS

Orlando Health, Inc.; Orlando (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Orlando Health, Inc. is seeking a Financial Counselor I to help patients and families navigate billing and insurance verification, ensuring a welcoming and informed experience during a stressful time.

The role requires at least two years in a financial or customer service setting, proficiency in Microsoft Office, and a High School diploma or equivalent. Training in Patient Financial Services is part of the onboarding process.

Qualifications

• Education/Training: High School diploma or equivalent. Completion of Patient Financial Services Orientation program and required annual education.
• Licensure/Certification: None required.
• Experience: Minimum of 2 years in a financial, business office, or customer service environment. Proficiency in Microsoft Office (Word, Excel, PowerPoint) and strong typing skills.

Responsibilities

• Provide clear explanations of billing processes to patients and families.
• Assist with insurance verification to support financial counseling.
• Create a welcoming, informed experience during the care journey.

Skills

Typing

Microsoft Office

Education

High School diploma or equivalent; Patient Financial Services Orientation program

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Job Posting: Financial Counselor I

As a

Position Summary

As a Financial Counselor I, you will play a vital role in helping patients and their families navigate the financial aspects of their care. This includes providing clear explanations of billing processes, assisting with insurance verification, and creating a welcoming, informed experience during what can often be a stressful time.

Qualifications

• Education/Training: High School diploma or equivalent. Completion of Patient Financial Services Orientation program and required annual education.
• Licensure/Certification: None required.
• Experience:
  • Minimum of 2 years in a financial, business office, or customer service environment.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint) and strong typing skills.
  • At least 1 year of PC/Windows experience required.

Why Orlando Health?

• Recognized Excellence – Named one of America’s Best-In-State Employers by Forbes.
• Comprehensive Benefits – Access to educational programs, well-being services, and professional development opportunities.
• Immediate Benefits – Enjoy day-one benefits with options that support work-life balance and long-term career goals.

Join Our Team!

If you’re passionate about helping others and possess the skills to deliver compassionate, knowledgeable financial counseling,

Be part of something bigger—make a difference at Orlando Health .