Financial Counselor - Full Time

Harboroaks; Nashville (TN); On-site; USD 42,000 - 56,000; Full time

Job summary

Harboroaks is seeking a billing and collections professional responsible for accurate documentation of insurance verification, billing, and patient accounting processes in Nashville. This role emphasizes timely collections and clear communication with patients and guarantors about benefits and financial obligations.

The position requires a high school diploma or equivalent, plus at least three years of related experience and strong knowledge of Commercial Insurance and Medicare/Medicaid.

Qualifications

• High school diploma or equivalent required.
• Three or more years' experience in related field required.
• Extensive knowledge and understanding of Commercial Insurance and Medicare/Medicaid required.

Responsibilities

• Audit admission packets and verify benefits in the patient accounting system.
• Provide financial counseling and collect out-of-pocket costs (deductibles, copays, exhausted days).
• Prepare financial disclosure paperwork for patients requesting assistance.
• Prepare adjustment forms for charity or administrative adjustments for approval.
• Prepare promissory notes for payment arrangements.
• Update daily upfront collection log, charity log, and admin adjustment log; review weekly with BOD.
• Interpret system data and initiate actions to maximize timely payments.

Skills

Insurance knowledge

Education

High school diploma or equivalent

Job description

Overview

PURPOSE STATEMENT:

Responsible for accurate, timely and complete documentation regarding insurance verification, billing and collections.

Responsibilities

ESSENTIAL FUNCTIONS:

• Responsible for auditing the admission packets and for the verification of benefits along with all patient demographic information in the patient accounting system.
• Financial counseling of patients and/or guarantors and collecting any out of pocket (deductibles, copays, exhausted days, etc). Provide information to the patient and/or guarantors regarding their benefits and financial obligations.
• Complete financial disclosure paperwork for patients that request assistance including verifying income and expenses.
• Complete adjustment forms for any charity or administrative adjustments for approval.
• Complete promissory notes for patients that request payment arrangements.
• Update daily the upfront collection log, charity log, and admin adjustment log. Review with BOD on a weekly basis.
• Gather and interpret data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High school diploma or equivalent required.
• Three or more years' experience in related field required.
• Extensive knowledge and understanding of Commercial Insurance and Medicare/Medicaid required.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• Not applicable

ADDITIONAL REGULATORY REQUIREMENTS:

We are committed to providing equalemployment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.