Financial Counselor

Erlanger Behavioral Health Hospital; Chattanooga (TN); On-site; USD 48,000 - 64,000; Full time

Job summary

Erlanger Behavioral Health Hospital in Chattanooga, TN seeks an experienced Financial Counselor to ensure accurate insurance verification, timely billing, and effective collections. The role supports patients and guarantors by explaining benefits and financial obligations and coordinating financial assistance processes.

The position requires strong knowledge of Commercial Insurance and Medicare/Medicaid, with at least three years in a related field.

Qualifications

• High school diploma or equivalent required.
• Three or more years' experience in related field required.
• Extensive knowledge and understanding of Commercial Insurance and Medicare/Medicaid required.

Responsibilities

• Audit admission packets and verify benefits with patient demographics in the patient accounting system.
• Provide financial counseling to patients and guarantors and collect out-of-pocket costs.
• Complete financial disclosure paperwork for patients requesting assistance including income/expense verification.
• Complete adjustment forms for charity or administrative adjustments for approval.
• Prepare promissory notes for payment arrangements.
• Update daily upfront collection log, charity log, and admin adjustment log; review with BOD weekly.
• Gather and interpret data from the system to initiate timely actions to secure payment.

Skills

Financial counseling

Billing & collections

Insurance verification

Data interpretation

Education

High school diploma or equivalent

Tools

Patient accounting system

Job description

Purpose Statement

Responsible for accurate, timely and complete documentation regarding insurance verification, billing and collections.

Essential Functions

• Responsible for auditing the admission packets and for the verification of benefits along with all patient demographic information in the patient accounting system.
• Financial counseling of patients and/or guarantors and collecting any out of pocket (deductibles, copays, exhausted days, etc). Provide information to the patient and/or guarantors regarding their benefits and financial obligations.
• Complete financial disclosure paperwork for patients that request assistance including verifying income and expenses.
• Complete adjustment forms for any charity or administrative adjustments for approval.
• Complete promissory notes for patients that request payment arrangements.
• Update daily the upfront collection log, charity log, and admin adjustment log. Review with BOD on a weekly basis.
• Gather and interpret data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment.

Other Functions

• Perform other functions and tasks as assigned.

Education/Experience/Skill Requirements

• High school diploma or equivalent required.
• Three or more years' experience in related field required.
• Extensive knowledge and understanding of Commercial Insurance and Medicare/Medicaid required.

Licenses/Designations/Certifications

• Not applicable

Additional Regulatory Requirements

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.

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