Financial Counselor

Acadia Healthcare; Malden Highlands (MA); On-site; USD 42,000 - 66,000; Full time

Job summary

Acadia Healthcare is seeking a knowledgeable and compassionate Financial Counselor to help patients understand their insurance benefits and financial responsibilities in a behavioral health setting. You will verify insurance, counsel patients and guarantors, collect balances, and prepare financial assistance and payment arrangements, keeping accurate records.

The role requires 3+ years in healthcare financial counseling, strong customer service and communication, and a dedication to empathy and

Qualifications

• 3+ years of experience in healthcare financial counseling, patient access, billing, or related field.
• Extensive knowledge of Commercial Insurance, Medicare, and Medicaid.
• Strong customer service, communication, and problem-solving skills.
• Ability to explain complex insurance and financial information to patients and families.

Responsibilities

• Verify insurance benefits and audit admission paperwork for accuracy and completeness.
• Review and update patient demographic and insurance information in the patient accounting system.
• Counsel patients and guarantors regarding insurance coverage, benefits, out-of-pocket costs, and payment options.
• Collect deductibles, copays, coinsurance, and other patient balances.
• Complete financial assistance applications and verify income and expense documentation.
• Prepare charity care, administrative adjustment requests, and payment arrangements as needed.
• Maintain collection, charity, and adjustment logs and review activity with leadership.
• Analyze account information and take appropriate action to support timely payment and reimbursement.

Skills

Customer service

Communication

Problem-solving

Education

High school diploma or equivalent

Job description

Overview

Financial Counselor

We are seeking a knowledgeable and compassionate Financial Counselor to help patients understand their insurance benefits and financial responsibilities.This roleis responsible forinsurance verification, financial counseling, upfront collections, payment arrangements, andmaintainingaccuratepatient financial records.

The ideal candidate combines strong financial counseling andcollectionsexpertisewith a genuine desire to help others. Because this is a patient-facing role within a behavioral health environment, we are seeking someone whodemonstratescompassion, empathy, patience, and emotional intelligencewhileassistingpatients through challenging situations.Three years of collecting experience isrequiredfor thisrole,five years is preferred.

Responsibilities

• Verify insurance benefits and audit admission paperwork for accuracy and completeness.
• Review and update patient demographic and insurance information in the patient accounting system.
• Counsel patients and guarantorsregardinginsurance coverage, benefits, out-of-pocket costs, and payment options.
• Collect deductibles, copays, coinsurance, and other patient balances.
• Complete financialassistanceapplications and verify income and expense documentation.
• Prepare charity care, administrative adjustment requests, and payment arrangements as needed.
• Maintain collection, charity, and adjustment logs and review activity with leadership.
• Analyze account information and takeappropriate actionto supporttimelypayment and reimbursement.

Qualifications

• High school diploma or equivalent required.
• 3+ years of experience in healthcare financial counseling, patient access, billing, ora relatedfieldrequired.
• Extensive knowledge of Commercial Insurance, Medicare, and Medicaidrequired.
• Strong customer service, communication, and problem-solving skills.
• Ability to explain complex insurance and financial information to patients and families.

We are committed to providing equalemployment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.