Compassionate Onsite Patient Financial Advocate

Oasis Behavioral Health Hospital; Chandler (AZ); On-site; USD 25,000 - 36,000; Full time

Job summary

Oasis Behavioral Health Hospital is seeking a knowledgeable Patient Financial Counselor to help patients understand their insurance benefits and financial responsibilities on an onsite basis in Chandler, AZ. The role includes verification of benefits, counseling, and handling upfront collections during an assigned shift (6:00am - 2:30pm), Sunday-Thursday or Tuesday-Saturday.

Ideal candidates will have 3+ years in healthcare financial counseling or related fields, with strong knowledge of

Qualifications

• High school diploma or equivalent required.
• 3+ years of experience in healthcare financial counseling, patient access, billing, or a related field required.
• Extensive knowledge of Commercial Insurance, Medicare, and Medicaid required.

Responsibilities

• Verify insurance benefits and audit admission paperwork for accuracy and completeness.
• Review and update patient demographic and insurance information in the patient accounting system.
• Counsel patients and guarantors regarding insurance coverage, benefits, out-of-pocket costs, and payment options.
• Collect deductibles, copays, coinsurance, and other patient balances.
• Complete financial assistance applications and verify income and expense documentation.
• Prepare charity care, administrative adjustment requests, and payment arrangements as needed.
• Maintain collection, charity, and adjustment logs and review activity with leadership.
• Analyze account information and take appropriate action to support timely payment and reimbursement.

Skills

Financial counseling

Collections

Insurance verification

Patient accounting software

Education

High school diploma

Tools

Billing software

Job description

Oasis Behavioral Health Hospital is seeking a knowledgeable Patient Financial Counselor to help patients understand their insurance benefits and financial responsibilities on an onsite basis in Chandler, AZ. The role includes verification of benefits, counseling, and handling upfront collections during an assigned shift (6:00am - 2:30pm), Sunday-Thursday or Tuesday-Saturday.

Ideal candidates will have 3+ years in healthcare financial counseling or related fields, with strong knowledge of