FINANCIAL COUNSELOR

Kpc Global Medical Centers Inc.; Santa Ana (CA); On-site; USD 32,000 - 34,000; Full time

Job summary

Kpc Global Medical Centers Inc. in Santa Ana, CA is seeking a Financial Counselor to identify patients for government healthcare programs, perform eligibility screening, provide financial counseling, and assist with applications.

You will verify insurance, coordinate with Case Management and Social Services, and help patients understand their financial responsibilities while maintaining confidentiality.

Qualifications

• High school diploma or equivalent required; an associate degree or relevant coursework preferred.
• Experience in medical eligibility, financial counseling, patient access, or insurance verification preferred.
• Knowledge of Medi-Cal, Medicaid, Medicare, and hospital financial assistance preferred.
• Strong communication, customer service, problem-solving, and organizational skills.
• Ability to manage multiple cases and protect patient confidentiality.

Responsibilities

• Identify patients who may qualify for government-sponsored healthcare programs and provide eligibility screening, financial counseling, and application assistance.
• Coordinate with Case Management and Social Services to resolve financial barriers.

Skills

Communication

Customer service

Problem solving

Organizational skills

Education

High school diploma or equivalent

Associate degree or relevant college coursework preferred

Tools

EHR systems

Data-entry systems

Computer applications

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

FINANCIAL COUNSELOR

ADMITTING Full-Time CLERICAL Santa Ana, CA, US

Salary Range: $23.00 To $24.59 Hourly

The Medical Eligibility Worker / Financial Counselor is responsible for identifying patients who may qualify for government-sponsored healthcare programs, health insurance coverage, and hospital financial assistance. This position provides eligibility screening, financial counseling, application assistance, insurance verification, and follow-up to help patients obtain appropriate coverage and understand their financial responsibilities. The role works collaboratively with Case Management, Social Services, Patient Access, Utilization Review, and Discharge Planning to resolve financial and insurance barriers that may delay patient discharge. The position is essential to supporting timely patient transitions, reducing avoidable hospital length of stay, improving reimbursement opportunities, and ensuring patients receive information about available financial resources.

QUALIFICATIONS:

• High school diploma or equivalent required; associate degree or relevant college coursework preferred.
• Experience in medical eligibility, financial counseling, patient access, healthcare billing, insurance verification, or public assistance programs preferred.
• Knowledge of Medi-Cal, Medicaid, Medicare, hospital financial assistance, and applicable eligibility requirements preferred.
• Strong communication, customer service, problem-solving, and organizational skills.
• Ability to review financial documentation, manage multiple cases, and prioritize time-sensitive needs.
• Proficiency with electronic health records, computer applications, and data-entry systems.
• Ability to work collaboratively with interdisciplinary teams and external agencies.
• Commitment to patient confidentiality, accuracy, and compassionate service.