Financial Counseling Team Lead

BBSS Beyond Blue; Kansas; On-site; USD 40,000 - 60,000; Full time

Job summary

UK King's Daughters is seeking a Financial Counseling Supervisor responsible for overseeing daily activities, ensuring accurate and timely counseling, and maintaining compliance with payer and regulatory standards. The role coordinates with revenue cycle, clinical, and administrative teams to reduce barriers to care.

The position requires a high school diploma and 0–4 years of related experience, with opportunities to mentor staff, improve processes, and report on performance metrics.

Qualifications

• Experience supervising financial counseling staff and coordinating with revenue cycle, clinical, and administrative teams.
• Knowledge of Medicare charity guidelines, HIPAA, and the Fair Debt Collection Practices Act (FDCPA).
• Experience in resolving escalated patient financial concerns and coordinating with internal/external partners.

Responsibilities

• Supervises daily workflow of financial counseling staff to ensure accuracy, timeliness, and compliance.
• Trains, mentors, and evaluates staff to support development and consistent performance.
• Assigns tasks, monitors work queues, and adjusts staffing to meet service demands.
• Responds to and resolves escalated patient financial concerns, including charity care and payment plan requests.
• Ensures compliance with Medicare charity guidelines, HIPAA, and the FDCPA.
• Prepares reports on team performance, productivity, and quality metrics for leadership review.
• Collaborates with internal departments and external partners to address barriers to financial clearance and patient access.
• Maintains up-to-date knowledge of financial assistance programs and payer requirements.

Skills

Supervisory skills

Training & mentoring

Customer service

Communication

Education

High school diploma or equivalent

Job description

UK King's Daughters is seeking a Financial Counseling Supervisor responsible for overseeing daily activities, ensuring accurate and timely counseling, and maintaining compliance with payer and regulatory standards. The role coordinates with revenue cycle, clinical, and administrative teams to reduce barriers to care.

The position requires a high school diploma and 0–4 years of related experience, with opportunities to mentor staff, improve processes, and report on performance metrics.