Supervisor, Financial Counseling

BBSS Beyond Blue; United States; On-site; USD 52,000 - 72,000; Full time

Job summary

UK St. Clair in Morehead, Kentucky is seeking a Supervisor of Financial Counseling to oversee daily activities of the financial counseling team and ensure timely, compliant patient assistance.

You will train staff, assign workloads, monitor performance, respond to escalated concerns, and collaborate with revenue cycle, clinical, and administrative teams to reduce barriers to care. This role requires a high school diploma, 0–4 years of related experience, and a willingness to support

Qualifications

• Education requirement: High school diploma or equivalent.
• Experience requirement: 0–4 years of related/progressive experience.
• An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field.

Responsibilities

• Supervises daily workflow of financial counseling staff to ensure accuracy, timeliness, and compliance.
• Trains, mentors, and evaluates staff to support development and consistent performance.
• Assigns tasks, monitors work queues, and adjusts staffing as needed to meet service demands.
• Responds to and resolves escalated patient financial concerns, including charity care and payment plan requests.
• Ensures compliance with Medicare charity guidelines, HIPAA, and the Fair Debt Collection Practices Act.
• Assists in implementing departmental policies, procedures, and process improvements.
• Prepares reports on team performance, productivity, and quality metrics for leadership review.
• Collaborates with internal departments and external partners to address barriers to financial clearance and patient access.
• Maintains up-to-date knowledge of financial assistance programs, payer requirements, and organizational standards.
• Performs other duties as assigned.

Education

High school diploma or equivalent

Job description

At UK St. Claire, our staff is our greatest asset in the mission to create a healthier and more prosperous population. We strive to foster the talent and potential of our employees and prioritize safe working conditions and equal compensation rates to ensure that continual growth is possible. UKSC is a nurturing workplace for all healthcare professionals. We invite you to explore our current job openings and see if our opportunities could be the right fit for you.

Job Summary

Responsible for supervising daily Financial Counseling activities to support patient financial assistance programs. Provides oversight to staff by assigning workloads, monitoring performance, and ensuring accurate and timely completion of counseling activities. Ensures compliance with organizational policies, payer requirements, and regulatory standards. Supports patient-centered service delivery by resolving escalated issues and coordinating with revenue cycle, clinical, and administrative teams to reduce barriers to care.

Essential Functions

• Supervises daily workflow of financial counseling staff to ensure accuracy, timeliness, and compliance.
• Trains, mentors, and evaluates staff to support development and consistent performance.
• Assigns tasks, monitors work queues, and adjusts staffing as needed to meet service demands.
• Responds to and resolves escalated patient financial concerns, including charity care and payment plan requests.
• Ensures compliance with Medicare charity guidelines, HIPAA, and the Fair Debt Collection Practices Act.
• Assists in implementing departmental policies, procedures, and process improvements.
• Prepares reports on team performance, productivity, and quality metrics for leadership review.
• Collaborates with internal departments and external partners to address barriers to financial clearance and patient access.
• Maintains up-to-date knowledge of financial assistance programs, payer requirements, and organizational standards.
• Performs other duties as assigned.

Education Requirement: High school diploma or equivalent

Experience Requirement: 0-4 years of related/progressive experience

An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

Certifications & Licensures: N/A

Working Conditions

• A. Lifting, pushing, and/or pulling objects up to 50lbs:2. Occasional (< 10% of the time)
• B. Lifting, pushing, and/or pulling objects over 50lbs:1. Never
• C. Standing or walking with objects up to 10lbs:3. Intermittent (10% - 50% of the time)
• D. Standing or walking with objects up to 25lbs:2. Occasional (< 10% of the time)
• E. Sitting at the computer workstation for extended periods:3. Intermittent (10% - 50% of the time)
• F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials:2. Occasional (< 10% of the time)
• G. Repetitive motion:3. Intermittent (10% - 50% of the time)
• H. Working at heights above 4 feet:1. Never
• I. Working in confined spaces:1. Never
• J. Risk of injuries from use of equipment on the job:2. Occasional (< 10% of the time)
• K. Job-related travel:2. Occasional (< 10% of the time)
• L. Loud noises:1. Never
• M. Temperature extremes:1. Never
• N. Hazardous chemicals and fumes including waste:2. Occasional (< 10% of the time)
• O. Radiation:1. Never
• P. Burns:1. Never
• Q. Cuts/Punctures:2. Occasional (< 10% of the time)
• R. Bloodborne/airborne pathogens:2. Occasional (< 10% of the time)
• S. Recombinant DNA or viral vectors:1. Never
• T. Combative/violent people:1. Never
• U. Animal handling (including carcasses):1. Never
• V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A

Physical Demands

This position requires intermittent sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; occasional standing or walking with objects weighing up to 25 pounds; and occasional lifting, pushing, or pulling objects weighing up to 50 pounds.

Department: Counseling Shift: Day (United States of America) Time Type: Full time Address: 222 Medical Circle City, State: Morehead, Kentucky

Our growth is creating opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it!

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful.