Financial Concierge & Relationship Banker

Huntington Bancshares, Inc.; Warren (OH); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Huntington Bancshares, Inc. in Warren, OH is seeking a Customer Experience Banker to serve walk-in customers as a Financial Concierge, helping them achieve financial goals by recommending deposit, loan, and other banking products and services.

You will process transactions accurately while educating customers on bank products and technology, build relationships through a disciplined sales approach, and collaborate with partners to deepen customer connections.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• Background check with fingerprints required under NMLS regulations.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products and consumer lending.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales

Communication

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington Bancshares, Inc. in Warren, OH is seeking a Customer Experience Banker to serve walk-in customers as a Financial Concierge, helping them achieve financial goals by recommending deposit, loan, and other banking products and services.

You will process transactions accurately while educating customers on bank products and technology, build relationships through a disciplined sales approach, and collaborate with partners to deepen customer connections.