Financial Concierge & Growth Specialist

Huntington National Bank

New Castle (PA)

On-site

USD 36,000 - 48,000

Full time

14 days+

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Job summary

Huntington National Bank is seeking a Customer Experience Banker in PA to serve as a Financial Concierge for walk-in customers, helping them achieve financial goals by identifying needs and recommending deposits, loans, and other banking products. You will process transactions accurately to provide exemplary service while educating customers on bank products and technology.

The role requires a high school diploma or GED (or a Bachelor's) with 1+ year of customer service.

Qualifications

1+ year of customer service experience or military service in an admin/clerical role
Background check including fingerprints per NMLS regulations

Responsibilities

Providing excellent customer service and effectively resolving customer issues.
Understanding and educating customers on consumer deposit products and consumer lending.
Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and referrals from customers and partners.
Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
Adhering to all operational, security, risk and regulatory policies and procedures.
Demonstrating acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication and presentation.
Other duties as assigned.