Financial Concierge: Grow Customer Relationships

Huntington National Bank; Fairmont (WV); On-site; USD 36,000 - 48,000; Full time

Job summary

Huntington National Bank in Fairmont, WV is seeking a Customer Experience Banker to serve walk-in customers as a financial concierge. You will retain and grow consumer and business relationships by identifying needs and recommending deposit, loan and other banking solutions.

You will process transactions accurately, educate customers on bank products and technology, and uphold security and regulatory standards while delivering exemplary service in a welcoming branch environment.

Qualifications

• Proven customer service experience in a banking or service role.
• Ability to identify customer needs and explain banking products clearly.
• Strong sales orientation with ability to build relationships.
• Familiarity with deposit, loan and other banking products.

Responsibilities

• Provide excellent customer service and resolve customer issues.
• Educate customers on consumer deposit products and consumer lending.
• Grow customer relationships through a disciplined sales process and referrals.
• Refer customers to other bank areas to deepen relationships.
• Adhere to operational, security, risk and regulatory policies.
• Demonstrate sales, customer service, and banking knowledge.
• Other duties as assigned.

Skills

Customer service

Sales

Relationship building

Communication

Education

High School Diploma or GED

Bachelor’s Degree

Tools

Mobile banking

Online banking

Job description

Huntington National Bank in Fairmont, WV is seeking a Customer Experience Banker to serve walk-in customers as a financial concierge. You will retain and grow consumer and business relationships by identifying needs and recommending deposit, loan and other banking solutions.

You will process transactions accurately, educate customers on bank products and technology, and uphold security and regulatory standards while delivering exemplary service in a welcoming branch environment.