Financial Concierge: Bank Customer Experience & Growth

Huntington Bancshares, Inc.; Town of Springfield (WI); Hybride; USD 35 000 - 50 000; Plein temps

Résumé du poste

Huntington Bancshares, Inc. is seeking a Customer Experience Banker Non NMLS in a branch setting.

You will act as a Financial Concierge, retain and grow consumer and business relationships, recommending deposit and banking products, while handling transactions with accuracy and a customer-first approach. The role emphasizes proactive sales, educating customers, and adhering to risk and regulatory guidelines within an office environment.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Responsabilités

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Connaissances

Customer service

Sales

Relationship management

Communication

Formation

High School Diploma or GED

Bachelor's Degree

Outils

Mobile banking technology

Online banking

Description du poste

Huntington Bancshares, Inc. is seeking a Customer Experience Banker Non NMLS in a branch setting.

You will act as a Financial Concierge, retain and grow consumer and business relationships, recommending deposit and banking products, while handling transactions with accuracy and a customer-first approach. The role emphasizes proactive sales, educating customers, and adhering to risk and regulatory guidelines within an office environment.