Financial Concierge: Customer Experience Banker (Hybrid)

Huntington Bancshares, Inc.

Paradise Township (MI)

On-site

USD 36,000 - 48,000

Full time

2 days ago

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Job summary

Huntington Bancshares, Inc. in Michigan is hiring a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping clients reach their financial goals by recommending deposits and other banking products.

You will process transactions accurately, balance daily, and deliver exceptional service. Ideal candidates have at least a high school diploma and customer service experience; banking knowledge, cash handling, and comfort with mobile and online banking are

Qualifications

High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
1 year or more in customer service in banking, financial services or goal driven retail sales.
Cash handling skills and comfort with technology such as mobile services and online banking.

Responsibilities

Providing excellent customer service and effectively resolving customer issues.
Being proficient in understanding and educating customers on consumer deposit products.
Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
Adhering to all operational, security, risk and regulatory policies and procedures.
Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
Other duties as assigned.