Financial Concierge: Customer Experience Banker

Huntington National Bank; Memphis (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying goals and needs, recommending deposit products, and processing transactions accurately with balance reconciliation.

You will engage in sales activities, educate customers on services, and collaborate with partners to deepen relationships while adhering to security and regulatory policies.

Qualifications

• Demonstrated customer service experience.
• Willingness to learn deposit products and bank services.
• Able to educate customers on consumer deposit products and banking services.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on deposit products and services.
• Identify opportunities to grow customer relationships through a disciplined sales process and referrals.
• Refer customers to other bank areas to deepen relationships.
• Follow all policies, risk, and regulatory requirements.
• Demonstrate strong sales, service, and relationship skills.
• Perform other duties as assigned.

Skills

Customer service

Cash handling

Technology literacy

Sales

Education

High School Diploma or GED

Bachelor’s Degree

Tools

Mobile banking apps

Online banking

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying goals and needs, recommending deposit products, and processing transactions accurately with balance reconciliation.

You will engage in sales activities, educate customers on services, and collaborate with partners to deepen relationships while adhering to security and regulatory policies.