Part-Time Teller: Build Relationships & Digital Banking

Hancock Whitney; Covington (LA); On-site; USD 27,000 - 35,000; Full time

Job summary

Hancock Whitney is seeking a customer-service oriented teller in Covington, LA to deliver accurate, fast, and personalized service for clients. You will handle deposits, withdrawals, loan payments, and other transactions while promoting digital solutions for convenient self-service.

You will build client relationships, refer opportunities to partners, and support branch operations with attention to risk, compliance, and professional standards. Equal opportunity employer.

Qualifications

• High School diploma or GED required.
• 6 months of cash-handling, retail, or teller experience required.
• Previous sales and referral experience strongly preferred.

Responsibilities

• Deliver exceptional client interactions emphasizing accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
• Handle client transactional needs including deposits, withdrawals, check cashing, money orders, and loan payments.
• Respond to client servicing requests such as account maintenance and service charge inquiries, using product knowledge to resolve issues.
• Build and grow client relationships through high-quality, personalized interactions in person and by phone.
• Educate clients on digital solutions (mobile, online, ATM) to promote self-service adoption.
• Refer clients to internal partners as financial needs are identified.
• Support financial center operations including opening/closing, vault, night depository, cash drawer, and balancing.
• Assist in managing operational loss through fraud detection and supervisory overrides as needed.
• Uphold risk, compliance, and security standards; maintain financial soundness.
• Uphold professionalism in appearance, demeanor, and workstation organization.
• Actively manage the lobby by greeting, engaging, and directing client traffic.
• Perform research, special projects, and other duties as assigned by management.

Skills

Cash handling

Retail experience

Sales / referrals

Education

High School diploma or GED

Job description

Hancock Whitney is seeking a customer-service oriented teller in Covington, LA to deliver accurate, fast, and personalized service for clients. You will handle deposits, withdrawals, loan payments, and other transactions while promoting digital solutions for convenient self-service.

You will build client relationships, refer opportunities to partners, and support branch operations with attention to risk, compliance, and professional standards. Equal opportunity employer.