Financial Center Team Leader – Client Experience

Bank of America; Tallahassee (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

Bank of America in Tallahassee, FL is seeking a dedicated Financial Center Manager to lead daily operations, coach staff, and drive client satisfaction. You will oversee teller line workflow, policy adherence, and center performance while stepping into leadership when teammates are unavailable.

Qualified candidates show strong collaboration, problem-solving, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Enthusiastic self-starter with strong work ethic and results focus.
• Effective collaboration and relationship-building skills.
• Passion and drive to improve clients' financial lives.
• Ability to identify solutions for clients and resolve problems independently or with others as needed.
• Clear communication with clients; comfortable engaging diverse clients.

Responsibilities

• Manages client traffic and routes clients; fosters client retention.
• Drives business results through formal management routines and coaching.
• Creates a world-class client experience environment.
• Implements market-level initiatives prescribed by market leaders.
• Drives operational excellence by engaging employees on business strategy.
• Manages organizational priorities and ensures effective execution.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in Tallahassee, FL is seeking a dedicated Financial Center Manager to lead daily operations, coach staff, and drive client satisfaction. You will oversee teller line workflow, policy adherence, and center performance while stepping into leadership when teammates are unavailable.

Qualified candidates show strong collaboration, problem-solving, and the ability to manage multiple priorities in a fast-paced environment.