Financial Center Operations Lead — Client Experience

Bank of America; Coeur d'Alene (ID); On-site; USD 65,000 - 90,000; Full time

Job summary

Bank of America in Idaho is seeking a Financial Center Manager to oversee the teller line operations, ensure policy adherence, and drive center performance. You will lead by example, coach staff, and coordinate with senior leaders to achieve exceptional client service.

The role requires strong collaboration skills, problem-solving, and the ability to work weekends or extended hours across centers within a reasonable distance. 40 hours per week with in-office expectations.

Qualifications

• High School diploma or equivalent is required.
• Experience in financial services or customer-facing roles is preferred.
• Bilingual skills are a plus.

Responsibilities

• Manages client traffic, engaging and appropriately routing clients, and fosters client retention.
• Manages business results through formalized management routines and coaching.
• Creates a world class client experience environment.
• Manages market-level initiatives prescribed by market leaders.
• Drives operational excellence by engaging employees on business strategy.
• Manages organizational priorities and effective execution.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Leadership Development

Prioritization

Problem Solving

Risk Management

Sales Performance Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in Idaho is seeking a Financial Center Manager to oversee the teller line operations, ensure policy adherence, and drive center performance. You will lead by example, coach staff, and coordinate with senior leaders to achieve exceptional client service.

The role requires strong collaboration skills, problem-solving, and the ability to work weekends or extended hours across centers within a reasonable distance. 40 hours per week with in-office expectations.