Financial Center Lead: Client Experience & Operations

Bank of America Corporation

Mooresville (NC)

On-site

USD 75,000 - 110,000

Full time

2 days ago

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Job summary

Bank of America Corporation seeks a Financial Center Manager to oversee a financial center in collaboration with senior team members and ensure operational excellence across teller functions, policy adherence, and performance improvements.

You will lead daily operations, manage client flow, coach staff, and implement market initiatives while ensuring compliance with laws and bank policies. Weekend/extended hours may be needed.

Qualifications

Strong client-focused service mindset and ability to lead a team.
Ability to manage operations and drive performance improvement.
Willingness to work weekends or extended hours as needed.

Responsibilities

Manages client traffic, routing clients and fostering retention.
Manages business results through formal management routines and coaching.
Creates a world-class client experience environment.
Drives market-level initiatives prescribed by market leaders.
Drives operational excellence by engaging employees on business strategy.
Manages organizational priorities and effective execution.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

You will lead daily operations, manage client flow, coach staff, and implement market initiatives while ensuring compliance with laws and bank policies. Weekend/extended hours may be needed.

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