Financial Center Operations & Client Experience Lead

ghr; Bentonville (AR); On-site; USD 85,000 - 110,000; Full time

Job summary

Bank of America is seeking a Financial Center Manager in the United States to lead day-to-day operations, oversee teller line functions, and ensure policy adherence while driving performance at the center. The role emphasizes coaching teams, optimizing the client experience, and implementing market initiatives to deliver superior service and results.

The position requires strong leadership, regulatory compliance, and the ability to manage priorities in a fast-paced environment, with flexibility

Qualifications

• Demonstrates strong leadership and the ability to coach diverse teams.
• Excellent client service focus with a track record of improving client outcomes.
• Ability to analyze performance data and translate into action.
• Comfort working in a regulated financial environment and following procedures.
• Willingness to work weekends or extended hours as needed.

Responsibilities

• Manages client traffic, engaging and appropriately routing clients, and fosters client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiatives prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution

Skills

Coaching

Customer Service Management

Customer Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Financial Center Manager in the United States to lead day-to-day operations, oversee teller line functions, and ensure policy adherence while driving performance at the center. The role emphasizes coaching teams, optimizing the client experience, and implementing market initiatives to deliver superior service and results.

The position requires strong leadership, regulatory compliance, and the ability to manage priorities in a fast-paced environment, with flexibility