Financial Center Manager, Customer Experience & Operations

National Black MBA Association; Cary (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Bank of America in Cary, NC is seeking a Financial Center Manager to oversee daily teller operations, policy adherence, and overall FC performance.

You will lead client traffic, coach staff, and drive sales and service goals while ensuring compliance and a world-class client experience. Weekend/extended hours may be required.

This role emphasizes collaboration, process improvement, and accountability across market priorities to support community financial lives.

Qualifications

• Enthusiastic, self-starter with strong work ethic and client-first mindset.
• Collaborates effectively to build relationships.

Responsibilities

• Manages client traffic, engaging and appropriately routing clients, and fosters client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiatives prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma or GED

Job description

Bank of America in Cary, NC is seeking a Financial Center Manager to oversee daily teller operations, policy adherence, and overall FC performance.

You will lead client traffic, coach staff, and drive sales and service goals while ensuring compliance and a world-class client experience. Weekend/extended hours may be required.

This role emphasizes collaboration, process improvement, and accountability across market priorities to support community financial lives.