Financial Center Lead: Client Experience & Ops

Bank of America; Cary (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Bank of America in Cary, NC seeks a Financial Center Manager to oversee teller operations, ensure policy adherence, and improve center performance. You will lead the financial center with senior teammates, drive customer experience, and ensure efficient daily execution.

The role requires strong leadership, relationship-building, and the ability to work weekends. In-office culture with flexibility based on role and business needs, and a commitment to responsible growth and inclusion.

Qualifications

• Enthusiastic self-starter with a strong work ethic and results focus.
• Collaborates effectively to build relationships and get things done.
• Delivers an experience that improves our clients' financial lives.
• Identifies solutions for clients and resolves problems independently or with others as needed.
• Communicates effectively and confidently with clients and teammates.
• Learns and adapts to new information and technology platforms.
• Applies strong critical thinking and problem-solving to client needs.
• Follows established processes and guidelines to do what is right for clients and the bank, in compliance with laws.
• Manages complexity, prioritizes tasks, delegates, and executes in a fast-paced environment.
• Interprets performance results, finds opportunities to drive success and holds others accountable.
• Willing to work weekends and/or extended hours at various FC locations.

Responsibilities

• Manages client traffic, engaging and appropriately routing clients, and fosters client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiatives prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in Cary, NC seeks a Financial Center Manager to oversee teller operations, ensure policy adherence, and improve center performance. You will lead the financial center with senior teammates, drive customer experience, and ensure efficient daily execution.

The role requires strong leadership, relationship-building, and the ability to work weekends. In-office culture with flexibility based on role and business needs, and a commitment to responsible growth and inclusion.