Financial Center Manager: Client Experience & Operations

Bank of America; Richmond (VA); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Bank of America in Richmond, VA is seeking a Financial Center Manager to lead daily operations, oversee teller functions, ensure policy adherence, and drive performance within the financial center. The role requires coordinating with senior team members and potentially moving between nearby centers based on business needs.

The position emphasizes an in-office culture with flexible levels of onsite work, a focus on collaboration, and delivery of exceptional client experiences while meeting

Qualifications

• Experience in financial services or customer-facing leadership preferred.
• Ability to learn and adapt to new information and technology platforms.
• Strong communication and relationship-building skills across diverse client groups.
• Comfortable working in a fast-paced environment with multiple priorities and deadlines.

Responsibilities

• Manages client traffic, engaging and appropriately routing clients, and fosters client retention.
• Manages business results through formalized management routines and coaching.
• Creates a world class client experience environment.
• Manages market-level initiatives prescribed by market leaders.
• Drives operational excellence by engaging employees on business strategy.
• Manages organizational priorities and effective execution.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in Richmond, VA is seeking a Financial Center Manager to lead daily operations, oversee teller functions, ensure policy adherence, and drive performance within the financial center. The role requires coordinating with senior team members and potentially moving between nearby centers based on business needs.

The position emphasizes an in-office culture with flexible levels of onsite work, a focus on collaboration, and delivery of exceptional client experiences while meeting