Financial Center Leader - Sales & Service Excellence

Fulton Financial; Hanover (MD); On-site; USD 52,000 - 86,000; Full time

Benefits offered by this job

Medical plans

Dental and vision insurance

Life insurance

401(k) with employer match

Paid time off

Maternity and parental leave

Adoption assistance

Educational assistance

Wellness program

Job summary

Fulton Bank’s Hanover, MD financial center is seeking a results-driven leader to oversee customer-centric service and sales, while ensuring compliance and coaching a high-performing team.

You will drive proactive sales conversations, manage risk within regulatory standards, and expand customer relationships using CRM tools. Notary duties may be possible; community networking is encouraged to grow business opportunities.

Qualifications

• 3 or more years related business or sales experience.
• 1 or more years supervisor or team leader.
• Proactive and result oriented.

Responsibilities

• Drive proactive sales conversations by engaging in outbound calls, handling inbound contact center inquiries, scheduling appointments, and actively engaging customers in the lobby with a goal of identifying sales opportunities and converting them into tangible outcomes.
• Maintaining sound risk and compliance practices by ensuring the financial center operates within the parameters of applicable regulations and company policies.
• Utilize the CRM (Customer Relationship Management) system and other resources to foster relationship-building conversations with customers and ensure a consistent approach to new customer onboarding and expanding existing relationships.
• Advance personal knowledge of sales techniques while developing team members to have the same CRM knowledge, usage, and adoption.
• Contribute to teambuilding and performance excellence in the financial center by collaborating closely with the Financial Center Manager, to assist in building and nurturing a high-performing team.

Skills

Proactive

Collaboration

Communication skills

Education

High School Diploma or equivalent

Bachelor's Degree

Job description

Fulton Bank’s Hanover, MD financial center is seeking a results-driven leader to oversee customer-centric service and sales, while ensuring compliance and coaching a high-performing team.

You will drive proactive sales conversations, manage risk within regulatory standards, and expand customer relationships using CRM tools. Notary duties may be possible; community networking is encouraged to grow business opportunities.