Financial Center Leader: Elevate Client Experience & Team

Bank of America; Columbus (OH); On-site; USD 77,000 - 109,000; Full time

Benefits offered by this job

Benefits eligible

Annual discretionary bonus

Job summary

Bank of America in Columbus, OH is seeking a capable manager to lead the financial center and its staff, fostering a client-centric culture while upholding risk and compliance.

You will develop talent, guide client flows, and drive operational excellence through coaching, data-driven decisions, and close collaboration with market leaders to deliver strong results. This role may require weekend/extended hours and is based in an in-office Columbus location.

Qualifications

• Minimum of one year of leadership experience demonstrated through coaching, training and/or motivating a work team.
• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results for clients.
• Collaborates effectively to get things done and builds strong relationships.
• Passion and drive to improve clients' financial lives.
• Able to identify client solutions and resolve problems independently or with others as needed.
• Effective communication with clients and comfortable engaging with a broad client base.
• Ability to learn and adapt to new information and technology platforms.
• Strong critical thinking and problem-solving skills to meet client needs.
• Follows established processes and guidelines to do what is right for clients and the bank, compliant with laws.
• Manages time and capacity efficiently.
• Can handle complexity, prioritize tasks, delegate and execute in a fast-paced environment.
• Interprets performance results, finds improvement opportunities, and holds others accountable to results.
• Willingness to work weekends and/or extended hours at any nearest financial center within a reasonable distance.

Responsibilities

• Develops talent, including proactive sourcing of candidates.
• Manages client traffic, engaging and routing clients, and fostering client retention.
• Manages business results through formalized management routines and coaching.
• Creates a world-class client experience environment.
• Manages market-level initiatives prescribed by market leaders.
• Drives operational excellence by engaging employees on business strategy.
• Manages organizational priorities and execution.

Skills

Coaching

Customer Service

Performance Management

Talent Development

Leadership

Recruiting

Risk Management

Sales Performance

Inclusive Leadership

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED

Job description

Bank of America in Columbus, OH is seeking a capable manager to lead the financial center and its staff, fostering a client-centric culture while upholding risk and compliance.

You will develop talent, guide client flows, and drive operational excellence through coaching, data-driven decisions, and close collaboration with market leaders to deliver strong results. This role may require weekend/extended hours and is based in an in-office Columbus location.