Financial Center Leader: Client Experience & Team Growth

Bank of America; Ohio; On-site; USD 77,000 - 109,000; Full time

Job summary

Bank of America is seeking a hands-on Manager to lead a financial center and its teammates, driving a client-centric culture and risk-aware operations. The role focuses on owning the business, developing talent, and delivering strong customer experiences across daily operations.

You will coach teams, route client traffic, and pursue market initiatives while ensuring performance and compliance with applicable laws.

Qualifications

• Minimum of one year of leadership experience demonstrated through coaching, training and/or motivating a work team.
• Demonstrates an enthusiastic, highly motivated work style with a strong work ethic and results focus.
• Collaborates effectively to build relationships and deliver client value.
• Delivers an experience that improves clients' financial lives while following bank policies.

Responsibilities

• Develops talent, including proactive sourcing of candidates.
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention.
• Manages business results through formalized management routines and coaching.
• Creates a world class client experience environment.
• Manages market-level initiative prescribed by market leaders.
• Drives operational excellence by engaging employees on business strategy.
• Manages organizational priorities and effective execution.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a hands-on Manager to lead a financial center and its teammates, driving a client-centric culture and risk-aware operations. The role focuses on owning the business, developing talent, and delivering strong customer experiences across daily operations.

You will coach teams, route client traffic, and pursue market initiatives while ensuring performance and compliance with applicable laws.