Financial Center Leader — Client Experience & Ops Weekend

Bank of America; Phoenix (AZ); On-site; USD 75,000 - 110,000; Full time

Job summary

Bank of America in Phoenix seeks a Financial Center Manager to oversee operations, teller line efficiency, and policy adherence, partnering with senior teammates to drive performance.

You will lead client interactions, coach staff, and implement market initiatives, with weekend/extended hours as needed. This role emphasizes leadership, compliance, and delivering a world class client experience.

Qualifications

• Management experience in financial services or retail banking environments.
• Strong leadership, coaching and customer-experience focus.
• Ability to drive operational excellence and ensure compliance.

Responsibilities

• Manages client traffic, engaging and appropriately routing clients, and fosters client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiatives prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Job description

Bank of America in Phoenix seeks a Financial Center Manager to oversee operations, teller line efficiency, and policy adherence, partnering with senior teammates to drive performance.

You will lead client interactions, coach staff, and implement market initiatives, with weekend/extended hours as needed. This role emphasizes leadership, compliance, and delivering a world class client experience.