Financial Center Leader - Client Experience & Ops

NBMBAA; Santa Clara, Northern (CA, KY); Hybrid; USD 40,000 - 54,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Bank of America in Santa Clara, CA is seeking a Financial Center Manager to oversee teller operations and ensure operational excellence across the center. You will lead client engagement, coach staff, align with market initiatives, and drive performance while maintaining compliance and service standards.

The role requires weekend/extended hours and in-office presence with flex responsibilities to support a dynamic financial center environment.

Qualifications

• Enthusiastic self-starter with a strong work ethic and results focus.
• Collaborates effectively to get things done and builds relationships.
• Delivers an experience that improves clients' financial lives.

Responsibilities

• Manages client traffic, routing clients and fostering client retention.
• Manages business results through formalized management routines and coaching.
• Creates a world class client experience environment.
• Manages market-level initiatives prescribed by market leaders.
• Drives operational excellence by engaging employees on business strategy.
• Manages organizational priorities and effective execution.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Leadership Development

Inclusive Leadership

Prioritization

Problem Solving

Risk Management

Sales Performance Management

Recruiting

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in Santa Clara, CA is seeking a Financial Center Manager to oversee teller operations and ensure operational excellence across the center. You will lead client engagement, coach staff, align with market initiatives, and drive performance while maintaining compliance and service standards.

The role requires weekend/extended hours and in-office presence with flex responsibilities to support a dynamic financial center environment.