Financial Center Leader: Client Experience & Operations

Bank of America; Mars (PA); On-site; USD 60,000 - 90,000; Full time

Job summary

Bank of America is seeking a Financial Center Manager to lead a branch in Pennsylvania, overseeing teller-line operations, policy adherence, and performance improvements. You will guide a team, implement directives, and assume leadership during absences while driving responsible growth and client satisfaction.

The role emphasizes coaching, client-focused service, collaboration, and the ability to manage complex, fast-paced environments with weekend/extended hours as needed.

Qualifications

• Self-starter with a strong work ethic and results focus, serving the client’s best interests.
• Ability to collaborate to get things done and build strong relationships.
• Clear communication and problem-solving skills; capable of independent or team-driven solutions.
• Willing to work weekends or extended hours and travel to a nearby financial center as needed.
• Bilingual skills are desirable.

Responsibilities

• Manages client traffic, engaging and routing clients to optimize retention.
• Manages business results through formalized management routines and coaching.
• Creates a world-class client experience environment.
• Drives market-level initiatives prescribed by market leaders.
• Drives operational excellence by engaging employees on business strategy.
• Manages organizational priorities and ensures effective execution.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Financial Center Manager to lead a branch in Pennsylvania, overseeing teller-line operations, policy adherence, and performance improvements. You will guide a team, implement directives, and assume leadership during absences while driving responsible growth and client satisfaction.

The role emphasizes coaching, client-focused service, collaboration, and the ability to manage complex, fast-paced environments with weekend/extended hours as needed.