Financial Center Experience & Operations Leader

Bank of America; Columbia (SC); On-site; USD 65,000 - 90,000; Full time

Job summary

Bank of America is seeking a Financial Center Manager to oversee daily operations, coach a front-line team, and ensure exceptional client service in a fast-paced environment.

You will drive staff performance, implement market initiatives, and maintain adherence to policies while delivering a world-class client experience. A history of leadership and strong problem-solving skills is essential.

Qualifications

• Requires high level of client focus and service delivery
• Strong leadership and people-management capabilities
• Ability to coach, develop and hold teams accountable
• Ability to manage multiple priorities and execute with quality
• Comfort with banking products and regulatory guidelines
• Willingness to work weekends or extended hours as needed

Responsibilities

• Manages a financial center and leads the team to deliver operational excellence
• Oversees teller performance, policy adherence and service standards
• Drives client retention and a world-class client experience
• Executes market-level initiatives and business plans
• Coaches staff and implements leadership routines
• Ensures compliance with applicable laws and bank guidelines

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Financial Center Manager to oversee daily operations, coach a front-line team, and ensure exceptional client service in a fast-paced environment.

You will drive staff performance, implement market initiatives, and maintain adherence to policies while delivering a world-class client experience. A history of leadership and strong problem-solving skills is essential.