Financial Center Leader - Client Experience & Operations

National Black MBA Association; Cartersville (GA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Bank of America is seeking a Financial Center Manager in Georgia to lead daily operations, deliver exceptional client experiences, and drive performance across the center. You will supervise teller activity, enforce policies, and improve overall FC performance while serving as a leadership presence when teammates are away.

The role emphasizes coaching, team development, and strict adherence to regulatory guidelines, with weekend/extended hours and potential location flexibility within a

Qualifications

• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results
• Collaborates effectively to get things done and builds relationships
• Passionate about delivering an experience that improves clients' financial lives
• Identifies client solutions independently or with others as needed
• Communicates effectively with all clients
• Learns and adapts to new information and platforms
• Uses critical thinking and problem-solving to meet client needs
• Follows established processes and adheres to laws and regulations
• Manages complexity, prioritizes, delegates, and executes in a fast-paced environment
• Interprets performance results to drive success and accountability
• Willing to work weekends and be scheduled at multiple FC locations

Responsibilities

• Manages client traffic, routing clients and fostering client retention
• Manages business results through formal routines and coaching
• Creates a world-class client experience environment
• Drives market-level initiatives prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages priorities and executes effectively

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Financial Center Manager in Georgia to lead daily operations, deliver exceptional client experiences, and drive performance across the center. You will supervise teller activity, enforce policies, and improve overall FC performance while serving as a leadership presence when teammates are away.

The role emphasizes coaching, team development, and strict adherence to regulatory guidelines, with weekend/extended hours and potential location flexibility within a