Financial Center Lead: Elevate Client Experience & Operations

Socket.dev; Lawrenceville (GA); On-site; USD 75,000 - 110,000; Full time

Job summary

Bank of America is seeking a Financial Center Manager in Lawrenceville to oversee teller operations, ensure policy adherence, and drive center performance. The role partners with senior teammates to deliver a world-class client experience and maintain risk controls.

You will coach staff, manage client traffic, and execute market initiatives while aligning with regulatory requirements. Weekend and extended hours may be required, and the position emphasizes in-office collaboration and career

Qualifications

• Enthusiastic self-starter with strong work ethic and results focus
• Collaborates effectively to achieve client-centric outcomes
• Delivers an experience that improves clients' financial lives
• Identifies solutions for clients and resolves issues independently or with help
• Communicates confidently with clients across channels
• Learns and adapts to new information and platforms
• Applies critical thinking to meet clients’ needs
• Follows processes and legal/compliance guidelines
• Manages complexity, prioritizes tasks, and executes in a fast-paced environment
• Interprets performance results and drives accountability

Responsibilities

• Manages client traffic, routing clients and fostering retention
• Manages business results through formal management routines and coaching
• Creates a world-class client experience environment
• Manages market-level initiatives prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED

Job description

Bank of America is seeking a Financial Center Manager in Lawrenceville to oversee teller operations, ensure policy adherence, and drive center performance. The role partners with senior teammates to deliver a world-class client experience and maintain risk controls.

You will coach staff, manage client traffic, and execute market initiatives while aligning with regulatory requirements. Weekend and extended hours may be required, and the position emphasizes in-office collaboration and career